Questions?
FAQ
(989) 430-3957
. We are located at 1525 Washington Street in Midland, MI
in the Midland Towne Center Plaza.
Monday – Thursday 10AM-6PM & Friday 10AM-3PM
HOW DOES THIS WORK?
To get started, there is a yearly $45 membership fee. This includes access to all of our meals, online ordering and consultation support. We offer a 7 day free trial for new members as well! Sign up is EZPZ, Ordering is even EZier. Get Started Today!
WHAT AREAS DO YOU SERVE?
We have planted our roots here in Michigan’s Tri-Cities and have grown our radius through the entire lower peninsula!
We offer FREE pickup for any orders. We offer MONDAY delivery for all within a two hour range. There is a $10 delivery charge for anything in the Tri-Cities & $20 outside the Tri-Cities with a minimum $200 order.
IS THERE A MINIMUM ORDER?
We do all we can to keep Meal Prep as simple & affordable as possible. This means NO commitment and NO minimum. Want to skip a week? Just don’t order. EZPZ.
HOWEVER, if you live out of the tri-cities there is a $200 minimum for our in house drivers to deliver FRESH meals.
WHEN WILL I GET MY MEALS?
If ordered by Friday 11:59 PM, we will hand deliver your freshly made Prepz to your doorstep the following Monday. Select a time slot that works best for you at checkout! You are also able to select pick-up at checkout and swing by Sunday evenings from 3-6 PM OR Monday’s from 10-6 PM at 1525 Washington Street Midland, MI. All orders that are out of a two hour range will be hand delivered Tuesday morning.
WHAT PAYMENT METHODS ARE ACCEPTED?
All major credit/debit cards are processed through Stripe.
HOW DO I STORE MY MEALS?
COOLED: Prepz stay fresh for 3-5 days in the refrigerator. Each Prep has a best by date printed on the label so you will be able to easily know when to eat or freeze each prep by.
FREEZE: To expand shelf life of your Prepz, you may put them in the freezer. This will give you 7-14 days of freshness depending on personal preference. To thaw, move Prepz you plan to eat the next day into the fridge the night before for highest quality.
HOW DO I RESET MY PASSWORD?
If you have forgotten your password, you can reset your password using our password reset option by clicking the link below:
If you are still experiencing issues, you can contact our support team by visiting the link below:
HOW DO I CHANGE MY ADDRESS?
To change your address, log into your account and click on “Account” from the top menu. Next click on “Addresses” on the left hand side.
Note: You are able to select a different address each time you place an order and this is not needed if you are changing the address for just one order.
DO YOU HAVE PHONE SUPPORT?
You can reach us by phone at 989-430-3957
If we are unable to answer, we’ll get back with you as soon as possible!
HOW DO I CANCEL MY MEMBERSHIP?
We are sad to hear you want to end your membership. When canceling your membership, this removes the ability to order meals and access additional content. You can cancel your membership by visiting the following link:
Click here to cancel membership
Fill out the form under “Subscription Details” and click “Cancel”. If there is anything we can do to have you keep your membership, we’d love to take the time to work with you. Don’t hesitate to reach out to us by visiting this link: Contact Us
HOW DO I LEAVE WEBSITE FEEDBACK OR REPORT A PROBLEM?
Submit general website feedback or report a website issue by clicking the link below:
WHAT IF I HAVE A QUESTION NOT LISTED HERE?
We’d love to answer any and all questions you may have! Don’t hesitate to reach out to us by visiting HERE OR give us a call at 989-430-3957.
As a new business, we have planted our roots here in Michigan’s Tri-Cities (Midland, Bay City, Saginaw). We have expanded to provide delivery to all customers located in Michigan!
We do all we can to keep Meal Prep Proz as simple & affordable as possible. This means YOU pick how much of what sounds good to you each week. NO commitment, NO crazy packages. But, in order for us to keep QUALITY products at a reasonable cost, we ask that when placing an order, you order a minimum of 5 items. These can be 5 of the same meals, or 1 order of 5 different meals.
We try to make this just as easy and accept payment by credit/debit card through Stripe. You’ll enter this information at checkout when placing your order.
We are sad to hear you want to end your membership. When canceling your membership, this removes the ability to order meals and access additional content. You can cancel your membership by visiting the following link:
Click here to cancel membership
Fill out the form under “Subscription Details” and click “Cancel”.
If there is anything we can do to have you keep your membership, we’d love to take the time to work with you. Don’t hesitate to reach out to us by visiting this link: http://test2.mealprepproz.com/contact-us/
To change your address, log into your account and click on “Account” from the top menu. Next click on “Addresses” on the left hand side. You can also visit the following link: Click here!
Note: You are able to select a different address each time you place an order and this is not needed if you are changing the address for just one order.
To get started, there is a yearly $45 membership fee. This includes access to all of our meals, online ordering and consultation support. We offer a 7 day free trial for new members as well! Sign up is EZPZ, Ordering is even EZier, Start today!
If ordered before Friday 11:59 PM, we will hand deliver your freshly made Prepz to your doorstep the following Monday. You are also able to select pick-up at checkout, and swing by The Kitchen Sunday evenings from 4-6:30 PM.
COOLED: Prepz stay fresh for 3-5 days in the refrigerator
FREEZE: To expand shelf life of your Prepz, you may put them in the freezer. This will give you 7-14 days of freshness depending on personal preference. To thaw, move Prepz you plan to eat the next day into the fridge the night before for highest quality.
If you have forgotten your password, you can reset your password using our password reset option by clicking the link below: Click here!
If you are still experiencing issues, you can contact our support team by visiting the link below: Click here!
We’d love to answer any and all questions you may have! Don’t hesitate to reach out to us by visiting the following link:
Click here!